Return & Exchange

At Bakhté, we strive to ensure the highest customer satisfaction with our products. If you are not completely satisfied with your purchase, we’re here to help!

Refund Policy

• Eligibility for Refunds: To be eligible for a refund, items must be returned within 3 days of delivery. Items must be in their original condition, unworn, and accompanied by the original packaging and receipt.
• Non-Refundable Items: Unfortunately, certain types of items cannot be refunded, including:
  • Wash out dress
  • Gift cards
  • Sale or clearance items (unless defective)
• Process: To initiate a refund, please contact our customer service team at [bakhteofficial@gmail.com] with your order number and reason for the return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Exchange Policy

• Eligibility for Exchanges: If you would like to exchange your item for a different size or style, you can do so within 3 days of delivery. The item must be unworn and in its original condition.

• Process: To initiate an exchange, please contact our customer service team. Provide your order number and the item you wish to exchange. We will assist you with the process and provide instructions on how to return the original item.

Return Shipping

• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• If the return is due to a defect or an error on our part, we will cover the return shipping costs.

Refund Processing Time

• If you change your mind about your purchase, we can provide an 85% refund or offer an exchange for the products.
• Refunds will be processed within 7-14 business days after we receive your item. The funds will be returned to your original payment method.

Contact Information

For any questions regarding our refund and exchange policy, please reach out to us at:

• Email: bakhteofficial@gmail.com
• Phone: +92 (333) 7617 777